To allow us to help you with spares or repairs, we will need to know the model and serial number of your appliance. This can usually be found on a tag somewhere on the appliance. This tag can sometimes be difficult to find, so use these hints to help you locate it, and provide us with accurate information to help us to help you more efficiently.

Washers and Dryers
Open the door, and look on the inside of the door itself, or the doorframe on the appliance.

Cookers
Open the main cooker door and look on the doorframe on cooker body. Check along the bottom of the frame or either side.

Fridges and Fridge-Freezers
Look inside the refrigerator. Pull out the salad crisper drawer, and check either side.

Freezers
Look inside the freezer. Pull out the bottom drawer and check either side.

Dishwashers
Open the door and check the frame, at the top, or on either side.

Once you have found the tag, it may have several numbers on it, and these can be confusing. Different manufacturers use different formats for their model and serial numbers. Use the following guidelines to ensure you provide us with the correct numbers.

Bosch/Siemens/Neff
We need the complete ENR No, including the "/" and some more digits. We also need the FD No

Hoover/Candy
They have a very long, 16 digit number.

Whirlpool
They have a 12 NC No and a Serial No

Zanussi/AEG/Electrolux
They have a Serial No and a PrN No

Gorenje
They have a Serial No and ART No

Stoves/New World/Belling
They have a Model No/Serial No, Product No which starts with "44444"

Hotpoint/Cannon/Indesit/Creda
They have a Serial No

Fridgemaster/Frigidaire
They have a CNK No

If your manufacturer is not listed above, or you are in any doubt, please try to write down all the numbers and codes you can find.

Your assistance is appreciated, and it will help us to quickly provide you with the parts, service, or information appropriate for your appliance.