We have a delivery fleet that we manage ourselves and we use selected partners to deliver for us. We strive to arrange delivery within 24/48 hours of an order and will contact you to discuss your delivery.
If an item is out of stock, we also operate a direct delivery service on certain products that may be despatched direct from the manufacturer. We have clearly marked these products for you, but if you are unsure and it is vital that your delivery is as quick as possible then please contact us directly.
All stock availability is clearly marked on the website. Despite having a large warehouse we are unable to stock every model (We wish we could!). Please call us if you have a specific model in mind.
How much is delivery?
For local postcodes near to our stores within 30 miles of CA14 2TQ or promotional items displayed on our site except small items.
All Small Items, ie Kettles, Toasters and Irons
More than 30 Miles from CA14 2TQ
All items except American Fridge Freezers and Range Cookers
More than 30 Miles from CA14 2TQ
American Fridge Freezers and Range Cookers
|The above charges do not apply to direct deliveries from the manufacturer**|
*No deliveries to the following areas; Scottish Highlands and Islands, N.Ireland, Ireland, Channel Isles, Isle of Wight, Isle of Man.
We do operate a different delivery policy within our showrooms, but you must purchase the products within our showrooms, all terms and conditions will be explained at the time of sale.
**Some of our manufacturers also offer a direct delivery, these delivery charges do vary and we will confirm these before purchasing.
I am sure that you can imagine these items are big and heavy things to lift, so there may be certain occasions when we may be unable to get your appliance into your property. Lots of steps, narrow corridors, radiators and restricted parking are all things that may hinder their ability to deliver. In these situations, we may be able to offer delivery to the nearest accessible point i.e your garage, so that you can make arrangements to get the appliance in. If you can pre warn us and predict any potential problems you could help us to prevent this situation from occurring. If you are not available to receive your goods, you will be charged for the redelivery of the appliance. Unsuccessful deliveries will result in the charge of the return delivery back to our warehouse.
Delivery will include placing your appliance in the room of your choice (please read the above as we may need to deliver to the nearest accessible point), the removal of the packaging and inspection of the appliance for any damage. We will then require your signature for acceptance of the appliance. If you have chosen for it to be installed then we will install your appliance as requested, charges apply.
Do you connect the appliances?
Yes we do. You can request that our delivery team connect your appliance for you. This must be done at the point of order and a charge will be made for each item.
We do operate a different connection policy within our retail stores when you purchase your appliance in store (all terms and conditions will be explained to you at the point of sale). This includes built in installation along with electric and gas installations, again only available if purchased within our stores.
Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance's power lead. Included in the connection will be the disposal of the transit brackets and a test of the appliance.
The delivery team will be unable to connect your new appliance if:
All gas installations, connections and/or disconnections must be performed by a Gas Safe registered engineer. All mains wired electric cookers should only be connected by a qualified electrician or a suitably competant person. We do not currently offer any installation, connection and/or disconnection service on gas or mains wired electrical products online, but if purchasing within our stores we will be able to explain what can be done locally.
Can I change a delivery date I have already agreed to?
Yes you can. We do however ask that you notify us at least 3 working days before your agreed planned delivery date. If you do not give us enough time to change your delivery you may have an administration fee to pay. This is due to charges made by our third party contractors for failed deliveries. This fee varies depending upon the contractors and you will be advised accordingly if this occurs. Any failed deliveries will be dealt with case by case but charges may apply.
Will you take away and recycle my old appliance for me?
Yes we will. This is an optional, chargeable service. You can request that our delivery team collect and recycle your old appliance, there is a £25 extra charge for this service on refrigeration items and £10 for non refrigerated products. Collection of the Appliance to be recycled must be arranged at the point of order.
All goods for collection and recycling must be disconnected from all water, electrical and gas supply in advance of the goods being removed. Please ensure your old appliances are emptied and fully defrosted where applicable.
We do not currently offer any disconnection service on gas or mains wired electrical products. All gas disconnections must be performed by a Gas Safe registered engineer. All mains wired electric cookers should only be disconnected by a qualified electrician.
Goods collected for recycling are deemed to have zero value and cannot be returned. Once we have collected your old appliance, you have passed all ownership rights to Genesis Home Appliances and we will conform with the WEEE regulations and dispose of it.
Unfortunately, at the moment, this service is only available to certain UK postcodes (Currently not available in Northern Ireland and the chanel Islands).
How do I know my appliances are in good condition?
All of our appliances are brand new and delivered packaged, straight from our warehouse. We recommend you unpack and check that you are happy with the appliance as soon as possible. This must be done within 24 hours of delivery as we cannot take responsibilty for damages after this time. If you are not totally satisfied once you have unpacked the appliance please contact one of our team on 0190061767 or send an email to firstname.lastname@example.org.
Once I have my delivery...
What do I do if I have a problem after my appliance has been delivered and connected?
We are here for you every step of the way, simply call our advice line on 01900 61767 and we will either resolve the problem for you over the telephone or we will organise for a manufacturer's engineer to visit. If you prefer, please use the numbers below for the customer helplines for these manufacturers:
Hotpoint 0844 8224224
Bosch 0870 2413381
Hoover 0844 3712753
Smeg 0844 5579907
Rangemaster 0870 7895107
What is the warranty offered on the products?
The warranty supplied with the goods is the standard manufacturer warranty, in addition to your rights under the Sale of Goods Act. In most cases, this is 12 months covering all parts and labour. In some instances this is extended by the manufacturer. This extended warranty along with the initial 12 month requires you to register your product with the manufacturer. This must be done within the first 28 days of purchase. If you do not do this your warranty may be invalid, we will try to help to resolve any issues, but will not be held responsible if the manufacturer will not honour your extended warranty.
Please register your products, we do want you to have a hassel free experience!
What is the new WEEE directive?
With effect from July 2007 the UK's Waste Electrical and Electronic Equipment WEEE Regulations require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling electronic equipment. Producers of Electrical and Electronic Equipment EEE will be required to finance the collection, treatment, recovery and environmentally sound disposal of EEE at its end of life.
How does this new directive affect me?
By taking part in this new directive you can expect that we will dispose of your old appliances in an environmentally friendly way. We will separate the Electrical and Electronic equipment from the normal waste that goes to landfill and send it to specific disposal centres that will treat it and dispose of it in an environmentally sound way.
What do I have to do?
If you wish for our delivery team to take away your old appliance they will do so on a like for like basis. You must however request this service at the point of ordering and ensure that all goods for removal and recycling have been disconnected from all water, electrical and gas supply in advance of the goods being removed.
How much will I have to pay?
Recycling is free, however we do charge £25 for collection and transportation.
What does the new directive mean for the retailer?
We take our role as a responsible retailer very seriously and we always strive to do what we can to help the environment. We actively encourage our customers to buy "Green".and are very keen to join the government and support the new WEEE Directive to help the UK become a greener place to live.
For those customers who have decided not to opt for our full recycling service we have contributed towards a fund which will help local councils to develop and improve their existing WEEE collection facilities. Not all council sites are able to collect all types of waste electrical goods. To find your nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk.
What does the new directive mean for the environment?
The development of this new directive will greatly help the environment. Instead of all the electrical and electronic equipment going to land fill it will be dealt with separately. The products will be treated and disposed of in an environmentally sound way, therefore reducing dramatically the amounts of Electrical and Electronic waste going to landfill.