Open 9-00 am to 5-30 pm Monday to Saturday
We expect that:
· All parts will be fitted by a suitably competent person, who observes all relevant safety procedures such as working with the electricity disconnected, using the correct tools & safety equipment etc.
· You have correctly diagnosed the fault(s) on your appliance(s), and the part(s) you are ordering have been identified as those needed to repair your appliance(s).
Orders for spare parts are processed throughout the day. We will despatch items within 1-2 working days of our customers placing an order for stock items from our warehouse. Special Orders, Non - stock items can take longer up 2 weeks, we will allways confirm this is ok with you first.
Delivery applies to normal working days
We only deliver to destinations within the United Kingdom.
We always endeavour to adhere to delivery estimates but they are unfortunately estimates. We advise that you arrange your qualified engineer after your spare part arrives and therfore cannot be held resonsible for any loss of eanings if the part hasn't arrived in time.
We supply spare parts that are of high quality, and which meet relevant manufacturers' safety standards.
Returns & Refunds
We do try our best to get everything right the first time but things can go wrong.
Here's the legal jargon, just so we both know what to do when it all goes 'Pete Tong':
You may return a part and receive a full refund when:
· The part you received from us was faulty.
If upon return the part is found not to be faulty, when tested then no refund will be processed.
· The part you received was damaged in transit and noted by courier.
Please do open your package while the courier is there, this will give you the chance to return the part there and then. We can then quickly get a new one sent to you on an express delivery.
· The part you received was wrongly supplied by us even after checking all your appliance information.
Your email enquiry will consitute your correct product details. We need you to be vigilant with model numbers and seriel numbers as this will be vital to getting the correct part for you. If you request a part number without providing the model details then this is deemed to be the correct part so therefore cannot be returned as a wrong part supplied.
All returned parts must not be used, marked, or damaged, with the packaging intact and in a resaleable condition. (carriage charges will be deducted).
Returns cannot be accepted if we have supplied the exact part you have requested but that part has not rectified the original fault, therfore you have fitted and tested. We can re-diagnose your fault with our qualified engineers to try to pin point your correct parts. If we do this we would make a small admin charge for the time taken of £5. This then reduces the risk of miss-diagonosis. Be aware that all the staff are not engineers and it may take an extra 24 hours to pin the engineers down to get your diagnosis correctly looked at, however we will endevor to do this sooner. Our engineers are normally out on the road completing our repair service locally to our 3 stores.
*Special Orders are non-returnable, this will be mutually agreed before the transaction is processed.
You have the right to cancel your order up to seven days from receiving it, but you will be liable for the postage costs for all returned items.
Questions & Comments
If you have any questions or comments, please do not hesitate to contact us on 01900 61767 and we will be more than happy to deal with your enquiry.