We have thousands of spares in stock for all makes & models of domestic appliances. We aim to dispatch spares within 2 working days from stock to the uk.
Open 9-00 am to 5-30 pm Monday to Saturday
Please fill this form in to request your parts
We expect that:
Orders for spare parts are processed throughout the day. We will dispatch items within 1-2 working days of our customers placing an order for stock items from our warehouse. Special Orders, Non - stock items can take longer up 2 weeks, we will always confirm this is okay with you first.
Delivery applies to normal working days
We only deliver to destinations within the United Kingdom.
We always endeavor to adhere to delivery estimates but they are unfortunately estimates. We advise that you arrange your qualified engineer after your spare part arrives and therefore cannot be held responsible for any loss of earnings if the part hasn't arrived in time.
We supply spare parts that are of high quality, and which meet relevant manufacturers' safety standards.
Returns & Refunds
We do try our best to get everything right the first time but things can go wrong.
Here's the legal jargon, just so we both know what to do when it all goes 'Pete Tong':
You may return a part and receive a full refund when:
If upon return the part is found not to be faulty, when tested then no refund will be processed.
Please do open your package while the courier is there, this will give you the chance to return the part there and then. We can then quickly get a new one sent to you on an express delivery.
Your email inquiry will constitute your correct product details. We need you to be vigilant with model numbers and serial numbers as this will be vital to getting the correct part for you. If you request a part number without providing the model details then this is deemed to be the correct part so therefore cannot be returned as a wrong part supplied.
All returned parts must not be used, marked, or damaged, with the packaging intact and in a resalable condition. (carriage charges will be deducted).
Returns cannot be accepted if we have supplied the exact part you have requested but that part has not rectified the original fault, therefore you have fitted and tested. We can re-diagnose your fault with our qualified engineers to try to pin point your correct parts. If we do this we would make a small admin charge for the time taken of £5. This then reduces the risk of miss-diagnosis. Be aware that all the staff are not engineers and it may take an extra 24 hours to pin the engineers down to get your diagnosis correctly looked at, however we will endeavor to do this sooner. Our engineers are normally out on the road completing our repair service locally to our 3 stores.
*Special Orders are non-returnable, this will be mutually agreed before the transaction is processed.
You have the right to cancel your order up to seven days from receiving it, but you will be liable for the postage costs for all returned items.
Questions & Comments
If you have any questions or comments, please do not hesitate to contact us on 01900 61767 and we will be more than happy to deal with your inquiry.