Delivery & Installation

Delivery and Installation

Delivery/Collection
We hold thousands of items in stock for quick delivery, most of which are available within 2-3 days. The ordering system will inform you of your expected delivery day
If there are any unforeseen delays or you are not given a delivery date on ordering we will be in touch by phone or e-mail to talk it through within 24 hours(48 hours over the weekend)

Nationwide Delivery Services
Our standard service includes a two-person delivery team* operating nationwide between 7:00 AM and 7:00 PM. 
We can provide an upgraded delivery window, available at an additional cost, as follows:

Flexible 4-hour slot: A time slot between 7:00 AM - 7:00 PM can be confirmed on the morning of delivery for an additional £10 (incl. VAT).

Specific delivery slots: 10:00 AM - 2:00 PM or 12:00 PM - 5:00 PM for an additional £25 (incl. VAT).

After your order is placed, our logistics team will contact you to discuss your delivery options.
Please ensure someone will be available during your confirmed delivery slot, as a missed delivery may incur a cancellation fee.
Please Note: We are unable to deliver to certain locations, including the Republic of Ireland, Northern Ireland, the Scottish Highlands & Islands, the Isle of Man, and other UK offshore islands.
If you’re uncertain about delivery to your area, please contact us at 01900 61767 or email sales@genesishomeappliances.co.uk

What to expect on your delivery day.
All deliveries are normally, 2 person teams
You will be contacted on the day of delivery to confirm your slot
Our drivers will unpack your appliances if required and remove all the packaging (see additional charges at checkout). They will then carry the appliance into the room of your choice
If we are installing your appliance we will disconnect your old appliance and remove it if requested (see additional charges at checkout)
It is the customer's responsibility to protect any floor coverings to prevent damage while the products are being situated in the property. We will take reasonable care when maneuvering the product in your home, but we cannot be held responsible for any damage incurred if adequate care to protect flooring has not been taken.  
Please check the dimensions of the product that you wish to purchase to ensure that it fits in the space and will fit through any doorways, etc.
All deliveries will be assessed on site to ensure that no risks are taken that could result in damage to product, property or personal injury. The final decision is with our delivery team on the day.
Failed deliveries will incur an additional delivery charge if you are not present on the agreed and confirmed delivery date and this is the actual cost of delivery, we will allways talk through any additional charges

 Let us know if delivery access is restricted due to:

• Parking permits
• Traffic restricted areas
• Width restricted roads
• Bus routes
• Low bridges
• Steps to property
• Building work/skips etc.
• Gravel driveways
• Upper floor deliveries with no lift 

Unless otherwise stated our delivery service does not include unpacking, installation or connection of the product, this can be arranged at an additional cost at the checkout.
We endeavour to meet all delivery bookings but cannot be held responsible for situations beyond our control, if we are not installing then please do not arrange your own fitters until you have your appliance

It is your responsibility to ensure that you have signed for the correct goods and number of items delivered.
Please do not fit or use a product that is incorrect or different to that which was ordered. If items are damaged, then please contact us before you install and we also need notified within 24 hours of delivery. 

Failure to comply with these guidelines will deem that you have accepted the goods and we would then be unable to return or replace them
Any delivery issues will be resolved by our sales team at the point of delivery

We recommend that you organise the fitting of your appliances by our trained installation team, but if arranging external fitters please allow additional time after your delivery timeslot, just in case we have any delivery issues/delays. We will not be held responsible for any costs incurred by your external fitters.

 We only charge for the cost of transporting your appliance for recycling. If you wish to return your old appliance to us at no extra charge then this can be accepted at our premises below:
 Genesis Home Appliances, Clay Flatts Trading Estate, Workington, Cumbria. CA14 2TQ

For certain products we will need to arrange delivery by pallet and this will be to your front door. This would always be discussed and agreed by phone or email and always before it is despatched (see additional charges below). These items will have the additional charge allocated in the final basket charges. We will arrange a convenient weekday delivery of your choice. Standard economy delivery is 3 working days. The courier company will deliver the pallet as near to your door as is practical. If you have a gravel driveway or you live in an apartment they will try to get it as close as possible. Pallet deliveries cannot be combined with any installation services, for more details please phone to confirm, 01900 61767

Please note: Our delivery and installation services in the CA Postcodes may be different to the terms and conditions set out in the shopping basket. For the best advice please pop into store for more details or give us a call on 01900 61767

Please add your items to the basket to check the delivery postcodes
Installation charges will offered and charged at the shopping basket and may vary depending on your items in your basket, please choose carefully but if you are unsure give us a call and we can help you through it.

Remember our price match promise